Stubb Cycles - Sales and Finance arent there for the customer

0 comments
Not resolved

UNFORTUNATELY I RUSHED AND NOW IM PAYING THE CONSEQUENCES.I WENT IN AT 2P AND WAS LOOKING AT A BIKE THEY WERE ASKING 5 GRAND FOR, AFTER TALKING TO THEM THE FINANCE MANAGER DROPED IT 800 DOLLARS AND I INFORMED HIM I WANTED TO GO SEE 1 MORE BIKE.

I LEFT BUT I ACTUALLY WENT HOME AND GOT A DRIVER FOR MY CAR BEING THAT THE PRICE, OR SO I THOUGHT AND WAS READY TO BUY. SHOWED UP AT ABOUT 20 MINS AFTER I LEFT AND STARTED ON THE PAPER WORK, THE FINANCE MANAGER BILLED ME FOR ACCESORIES THAT I NEVER ASKED FOR AND LABOR BEFORE IT WAS EVEN IN THE SERVICE SHOP, COME TO FIND OUT AFTER I LOOK OVER THE PAPER WORK ALL THAT RAISED THE PRICE UP TO 5 GRAND ONCE AGAIN. THAT KINDA BOTHERED ME, BUT OK HE SLIPPED A GOOD ONE ON ME THATS FINE. WAITED FOR 2 HOURS AND THE BIKE WASNT READY, I STARTED TO GET A BAD FEELING AND INFORMED THEM I WANTED TO CANCEL THE DEAL, I STILL HADENT TAKEN DELIVERY BECAUSE WHEN I WAS, I FOUND OUT THE MIRROR WAS BROKEN.

THEY PROCEEDED TO TELL ME THE DEAL WAS SIGNED AND COULDNT BACK OUT ANY MORE, THAT IT WAS MY BIKE.THE WAY THEY DID IT JUST DIDNT FEEL LIKE THEY ARE THERE FOR THE CUSTOMER, NEVER THE LESS I HAVENT TAKEN DELIVERY OF THE BIKE AND WILL BE CONTACTIN THE FINANCE COMPANY TO SEE IF THEY CAN HELP ME.

Review about: Bad Customer Service.

You May Also Like